Zoom Conferencing at the University of Delaware_old

This issue usually occurs due to limitations with the internet connection for one or more participants. Typically, one person may have trouble seeing or hearing others in the meeting, but the rest of the participants do not have this problem. In this case, we recommend the affected individual try to optimize their internet connection as much as possible.

Try any of these options to see what works for a specific situation:

• Reduce other uses of your home network (e.g., Netflix) while in a Zoom meeting.
• Turn off other devices such as cell phones or iPads that may be using your wifi bandwidth.
• Turn off your video to give priority to audio on a limited connection.
• Sit closer to your wifi router.
• Change to a wired connection (use the ethernet port on your wifi router; this may require additional purchases for an ethernet cable and/or an ethernet port for your computer.
• Join the meeting by phone.

Here are additional tips from Zoom. [#faq01]

If you used to log in to Zoom with a shared mailing list (e.g., dept@udel.edu), you will still be able to log in to your shared Zoom account with the same email and password in the Zoom application that you typically use (do not click the Login with SSO option), or login directly through the Zoom website: https://zoom.us/.

• Recommended equipment for Zoom:
  • Individual staff
    • Use a camera and microphone built into laptop.
    • If a webcam is needed, the Logitech C922x: $100 (Due to COVID-19, many personal webcams are out of stock. You should explore alternatives based on availability and customer reviews. Expect to pay around $100.)
  • Large conference rooms:
    • Camera/microphone option for large conference rooms: Logitech Group Conferencing Bundle: $1,100 Includes a remote for moving the camera manually.
  • Small/Medium conference rooms:
    • Best: Camera/microphone option for small/medium conference rooms: Owl Labs Pro 360 Camera Speakerphone: $1,000 Everyone is visible, automatic switching to participant that speaks
    • Good: Camera/microphone option for small/medium conference rooms: Logitech BCC950: $200 Includes a remote for moving the camera manually.
  • Additional options for improved sound:
    • Best: USB Speakerphone for medium/large conference rooms: ClearOne CHATAttach : $600
    • Good: USB Speakerphone for small/medium conference rooms: Jabra Speak 410: $90
    • Personal: Blue Snowball Ice: $50

First time users are then asked to download and install a plug-in on their computers, which will automatically run each time they join a meeting in the future.

HIPAA based compliance requirements are also available through the Enterprise solution at no extra cost.

Although meetings can be HIPAA compliant, users are still responsible for compliance with regulations for sharing, storing and downloading recorded meetings.

Yes, Zoom is available on Mac, Windows, Linux, Apple iOS, Android devices, and Chromebooks. Download the free app from your respective device store.

To sign into your UD Zoom account, click the Sign In link and choose to “Sign In using SSO”.  Type “udel” in the Domain Name box. Enter your UDEL email, password, and 2-factor code if requested.

The Pro Host account allows for up to 300 participants. Large meeting rooms and/or webinars can be purchased and added to a users account to allow for higher level of participants.

Access your account from a web browser

1. Begin with Zoom by visiting https://www.udel.edu/zoom and clicking Sign in.
2. Login with your UD credentials when you see the UD Central Authentication Service (CAS) screen.

Access your account from the Zoom application

1. Launch the Zoom application on your computer or your mobile device.
2. If you are not logged in, you will see the Sign In window. If you are already logged in, you will not see the Sign In window and you can stop here.
3. Click Sign In with SSO on the right-hand side of the application window. Enter only udel for the SSO domain.
4. Login with your UD credentials when you see the UD Central Authentication Service (CAS) screen.

You can contact your faculty member to inquire about their use of Zoom.

You can also access zoom from a web browser, by logging at https://www.udel.edu/zoom.

All existing Basic and Pro Zoom accounts with a @udel.edu email address were moved into the UD Enterprise license at no charge. If you need assistance, please contact the IT Support Center listed above.

These items will still be paid add-ons to the Pro accounts, but they will be offered to you at a lower price through the UD Enterprise license.

A sub-account with an assigned administrator will be created to manage the add-on for your users.

Yes. You can invite anyone, inside or outside UD, to join your meetings. Users are not required to have a Zoom account to join a meeting; only the meeting host is required to have a Zoom account.  Please visit our security pages for information on Zoom’s security features and our recommendations when inviting individuals outside of the UD community.

If you paid through the current UD block of licenses, you should have received an email from Zoom (see example) requiring you to click a link to activate your account under the UD Enterprise Zoom Pro license. If you purchased your license using a UD Purpose Code, you will also be reimbursed for the remainder of your previous Zoom Pro license. This reimbursement will be processed automatically by UD Information Technologies via internal Journal Voucher.

If you paid directly through Zoom, you should have received an email from Zoom (see example) requiring you to click a link to activate your account under the UD enterprise Zoom Pro license. This link will also allow you to choose a reimbursement option for the remainder of your previous Zoom Pro license. The reimbursement will be processed by Zoom.

If you are still being charged for your account, please contact the IT Support Center listed above.