Ali’s email responses [password]

Lecture Capture Recording Questions:

(About)
Audio Issues
Video Issues
Screenshare issues
How to Doc Cam
Classroom Tech help
*I don't want Zoom recordings/+Zoom*

Click tabs to see canned messages to respond with!

Using lapel mic, activated room touch panel to wake room mics



Thanks for reaching out. I’m sorry to hear you're having issues with the audio. It does seem like the speech audio on the touch panel may have been lowered or set to mute as I'm not able to hear anything in the recording. There is a microphone in the ceiling that can pick up the sound from the room if the lapel mic is not working.

Sometimes the person before you can leave the room in a state where the microphone is muted as well. Best practice is the use the "End Session" button on the panel to power off the room and then tap the screen to begin a session. This should bring the mics up to a default level.

You can use the in room classroom assistance telephone to reach IT UMS Classroom Technology directly. They may be able to bring batteries to you quickly.

 


No Audio in recording

Thanks for reaching out. I'm sorry to hear you're continuing to experience issues with the sound of your recordings. I looked into the issue and here's what I think may have happened. The course that meets before you may have pushed the "speech mute" button by accident (or turned the speech volume all the way down) on the touch panel in the classroom. This effectively turns off microphones and therefore cannot be recorded with classroom capture.

In many cases, this is not an issue if the previous faculty member uses the touch panel to "end session" the equipment (turn off the projector, raise the screen, etc). When the room is started up by the next person at the touch panel, speech volume is on by default.

Double check the setting of the speech mute button on the touch panel when you arrive or perform a full "end session" and startup on the touch panel before you begin.

Hope this helps for your future sessions. If you have questions about how the touch panel works or other options for microphones, you can reach out to IT UMS Classroom Technology at 302-831-3546 or at their website linked below.
https://sites.udel.edu/it-ums/classroom-technology/

 

 

No Audio in recording – dark touch panel means mics off?

Unfortunately, a dark touch panel doesn't indicate current status. The touch panel will go dark after about 5 minutes as a screen saving feature. If the touch panel says "Welcome to Willard 319" the equipment is in an "off" state. Touch the screen again to turn it all on where you see source selection options.

Best practice is for all instructors to use the "End Session" option on the touch panel to turn off the equipment before leaving the room. Sometimes the time between classes is very constrained so that doesn't always happen.
If you'd like, you can review these other two options linked below on how to make an alternate recording with your own laptop during the session (Using Zoom or UD Capture Personal Capture). Both tools integrate with your My Media and can serve as a backup in case something else happens with classroom capture.
https://sites.udel.edu/ats/udcapture/createinclass/
Hope this helps. If you need further assistance, you can reply to this to reopen this ticket or you can also speak with a consultant at the Virtual Welcome Bar Zoom Meeting. Consultants from IT ATS are there M-F 8:30am – 4:30pm (no appointment necessary) to answer questions about Canvas, Zoom, and UD Capture Space.
https://udel.zoom.us/j/3028310640

 

 

 


No Audio in part of recording – when stopped projecting in room


Thanks for reaching out. The microphones in the room are activated when the equipment in the room is activated by the touch panel. If you used the touch panel to "End Session" and turn off the projector, that will also turn off the microphones in the room. If you need to do that, re-activate the touch panel using the instructions linked below. There will still be a brief time where there is no sound while the equipment is shutting down/turning on.
https://sites.udel.edu/ats/udcapture/faq/i-dont-use-the-projector-why-do-my-recordings-have-no-audio/
Hope this helps. If you need further assistance, you can reply to this to reopen this ticket or you can also speak with a consultant at the Virtual Welcome Bar Zoom Meeting. Consultants from IT ATS are there M-F 8:30am – 4:30pm (no appointment necessary) to answer questions about Canvas, Zoom, and UD Capture Space.
https://udel.zoom.us/j/3028310640

 

 


No Audio – alerted Classroom Tech

We have alerted Classroom Technology to check on the equipment in the room.

Although not ideal, for the time being, you could try creating your own recording during class as a back up, if Classroom Technology is unable to access the classroom to fix the issue before your next session. Here are some ideas to help get yourself started with self-recordings in your classes: https://ats.udel.edu/udcapture/createinclass/

 

 

Doc Cam Video Freezes, audio does not

Thanks for reaching out. I’m sorry to hear that you’ve been experiencing issues with the video of your recordings. I looked at the video and confirmed that it does indeed freeze at that point. I've looked through the hardware logs and I'm not able to find anything that looks unusual at this point that may have caused it. I even went back to the original source recording file and have tried converting it again without success. I'm puzzled as to the cause.

Unfortunately, this means we're unable to recover the missing video from this session. Certainly if the freeze button on the document camera was pushed at that time, it would cause both the recording and the image in the classroom to be frozen and your students in class would have alerted you.

If you have another section of the same or similar content, it may be helpful to publish that instead for the section 013 students.

[Back up recording instructions]

It is possible to plug in the document camera into your laptop and use Zoom to make a recording. This would enable you to have a backup from your own device in case there's a failure in the future. I've linked a document below explaining how that is done https://sites.udel.edu/ats/conferencing/zoom/doccam/

Video camera not working right / point in wrong direction / black

Sometimes when there are large amounts of time between classroom use, our equipment moves into a typical "sleep" mode as you may see often with computers, monitors, etc. If the camera appears to be pointed in the wrong direction, you can use the touch panel in the room to control that camera installed in the room. You should have a button for "Show Camera Controls" to control the direction of the camera. Please revisit the confirmation email for instructions on how to connect to the projector and other equipment in the classroom. There are also stickers in every classroom with links to our getting started checklist, which I've also linked here: https://ats.udel.edu/udcapture/pluszoom-checklist/

(Longer version)

Thanks for reaching out! I’m sorry to hear you had trouble this week! Sometimes when there are large amounts of time between classroom use, our equipment moves into a typical "sleep" mode as you may see often with computers, monitors, etc. If you notice the camera installed in the ceiling appears to be pointed in the wrong direction, you can use the touch panel in the room to control that camera installed in the room. You can adjust the camera using the Show Camera Controls button on the room’s touch panel screen!

Your confirmation email includes information about your room and instructions on how to use the equipment to share your content. You can find this checklist here as well: UD Capture + Zoom Checklist. Below the 4-step instructions is a one minute video tutorial on how to use the touch panel to control the installed camera in the classroom and other functions!

Utilizing the instruction on that page should help to resolve the issue, but we've also alerted our Classroom Technology team to check for any issues with the system in that room just in case! If you need immediate assistance any time during class, you can call Classroom Technology Support using the in-room phone. If you'd like a 1-on-1 walkthrough, you can schedule an orientation with them by calling 831-3546.

I hope this helps! Let me know if you have any questions.

Projection in room did not record

Ticket: The video from Tuesday (3-1) and Thursday (2-24) did not capture the slides projected on the screen, but sound was recorded. My computer is a Mac and is connected via VGA cable. On 2-24, IT had to come and replace the VGA cable to get the projector to work – not sure if this impacted the recording or not.

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Thanks for your note. We've alerted IT UMS Classroom Technology of the issue and they should be looking into it soon. We'll keep you posted when we learn more.

_ _ _ _ _

Thanks for letting us know. We visited the room and performed some tests and things seemed ok. IT UMS Classroom Technology contacted us and said that a student group may have gotten into the podium and begun changing cables which may have caused the problem. Things have been returned to normal again and we expect your recording to work as it should.

Projection stopped recording part-way through — using iPad with adapter for HDMI

Thanks for reaching out. Sorry you're experiencing issues with the video of your recording. I've looked into the issue and unfortunately, I'm puzzled as to the cause that you're experiencing. A course a few hours later was able to record video successfully in the same classroom that day so I'm not sure what could have happened. Unfortunately, we're unable to recover the missing video.

If you have a recording from another section of the same or similar content, you could share that with the section 12 students.

For the future, you can use Zoom or UD Capture Personal Capture on your computer to create a backup recording on your machine that you could use in instances where UD Capture classroom capture experiences the same issue.

I checked the logs for the machine and unfortunately I see no anomalies that would cause the issue you're experiencing.

There are three other instructors recording successfully in the room this semester so it would seem the issue is localized to your iPad (or video adapter?). It could also be a brief connection loss if the iPad or cable is moved or bumped (even slightly)? Do you have a second iPad HDMI adapter that you could try in that room to see if it resolves the issue? One other colleague of yours in MATH is also using an iPad successfully (Mahya Ghandehari) in that classroom.

HDMI and screen share options

If you are using HDMI when you are sharing your videos, you should make sure that on your computer, your speaker settings are set to that HDMI cable, as HDMI transmits both visual and audio signals.
If you want to try it with the wireless projection, share your screen with the Zoom app on your computer to share it wireless in the recording and on the projector, but make sure you click these little check boxes at the bottom of the screenshare options to enhance video sharing and share your system audio. I attached a screenshot of that, the "Zoom share video" file.
Additionally, to make the video share less choppy through Zoom, open the Zoom app on your computer, click your profile picture in the top right, then click Settings in the drop down menu that appears. Under the Screen Share Settings, you can access "Advanced settings." I would make sure the frames-per-second limit is unchecked and that you do have a check mark next to "use hardware acceleration to optimize video sharing." I attached another screenshot of the profile picture to get to your settings and the screenshare advanced settings window open.

Wireless sharing how to

Thanks for reaching out! I’m sorry to hear you had trouble this week. The upgraded UD Capture +Zoom classrooms are designed for seamless wireless content sharing, which ensures both in-room visibility and proper recording. Simply join the meeting from your device and screenshare content in Zoom, which will share it both in the classroom and in the recording.

For a smoother experience next time, here’s a quick 4-step setup guide: UD Capture + Zoom Checklist. You can also find these instructions in your confirmation email and in the classroom!


If you need immediate assistance any time during class, you can call Classroom Technology Support using the in-room phone. If you'd like a 1-on-1 walkthrough outside of your scheduled class time, you can schedule an orientation by calling 831-3546.
I hope this helps! Let me know if you have any questions.
The document camera should work okay. You'll plug the usb cable into your laptop, and you can use Zoom to screenshare the document camera. When you click Screenshare in Zoom, you can go to "Advanced" near the top-center of the screenshare options, and choose "Content from 2nd Camera."
If you need instant support during class, locate the phone in the room and dial 0 to connect to instant support from Classroom Technology. If you would like to meet with someone 1-on-1 for a personalized walkthrough of the new steps and your options during class, you can call 831-3546 for a personal orientation meeting.
Thanks for reaching out! UD Capture Classroom is what we call the automatic lecture capture recording service, which operates on Zoom Room software. If you request our service, we will automatically create recordings of your classes using Zoom Room software. This doesn't mean that you need to have any remote participants, you can just let the Zoom Room record you via installed mics and cameras, and whatever visuals you put on the primary projector in the room. There is not a way to separate the Zoom software from the UD Capture service.
 
As indicated in the confirmation email's instructions, you'll want to make sure to wirelessly project content by using the Screen Share button on your computer's Zoom app, to ensure it is recorded, but you can simply use the touch panel in the classroom to mute/disable the video camera so that does not get recorded (similar to the way you might do that in a normal Zoom meeting). The service works as it has in the past, where we will still transfer your files automatically from the Zoom Room recording to your My Media in Canvas & Capture Space, and auto-publish videos to the Media Gallery when requested.
 
I hope that clear some things up! Please let me know if you have any questions!
 
 

Lecture Capture Scheduling Questions:

Instant Meeting
Scheduling issue/resolved
Submitting Form Issue
Classroom Tech help
Req to cancel UD Capture
Recording Time Extend
Request waiting on co-instructor
Single recording request

You can start or join a zoom meeting in a UD Capture +Zoom classroom. You will need to manually start and end the meeting, as well as manually start and stop the recording yourself. Instructions for instant meetings can be found here: https://ats.udel.edu/udcapture/pluszoom-instant-meeting/ To see a list of which classrooms are UD Capture Classic and which are UD Capture +Zoom, please click here: https://ats.udel.edu/udcapture/classrooms/

 

Thanks for reaching out about this! Unfortunately, it appears there was an issue that resulted in your classes not being recorded last week.  We believe the issue is now resolved, and I have rescheduled your recordings. You should see a new confirmation email and instructions come through. Please disregard any previous confirmation emails sent to you!

One-off Recording Request – Google Form Issue

Problem: “next” button on the google form not working – can’t complete and submit

_ _ _ _ _

Thanks for reaching out! When you click the "Next" button, can you try scrolling the window back up to the top? The rest of the form is likely hiding out of view.

You can also try the direct link to the Google Form, linked below.

https://docs.google.com/forms/d/e/1FAIpQLSf24CSYmhVZl0R6-lk-06H1XKTypo4xNiL83lPcRgpADeOZSA/viewform?usp=sf_link

Let us know if that doesn't work.

 

Semester Recording Request – WebForms Issue

(udapps.nss.udel.edu/webforms)

Problem: Nothing happens when clicking "Next Step" at bottom
_ _ _ _ _

Thanks for reaching out! Please be sure to make a selection in each pulldown menu or the form will not go through. Each pull down needs either yes or no selected to submit the form for UD Capture. You can check which version if UD Capture is in your classroom online here: https://ats.udel.edu/udcapture/classrooms/ KRB 005 and 205 are classic UD Capture rooms. Here is a handy checklist: https://ats.udel.edu/udcapture/classic-checklist/ Hope this helps!

 

 

If you need instant support during class, locate the phone in the room and dial 0 to connect to instant support from Classroom Technology. If you would like to meet with someone 1-on-1 for a personalized walkthrough of the new steps and your options during class, you can call 831-3546 for a personal orientation meeting.

I'm sorry to hear you have had such difficulty with your recordings this semester! I'm not aware of any recent emails or tickets to our team about the issues you were experiencing, but we are happy to help and answer any questions you may have. Additionally, if you were unaware of this option, Classroom Technology can always be reached during your class by dialing 0 on the phone in the room for instant support with the equipment in the classrooms that is used for recordings. 

 

We can certainly go ahead and cancel your automatic lecture capture recordings moving forward. If you ever would like to have your courses recorded automatically again in the future, please do not hesitate to reach out to us with any questions or concerns you may have, or if you'd like to set up a 1-on-1 orientation with a staff member to ensure your experience with our service results in lecture recordings as expected. You also have access to 3 full classroom studios on the Newark campus, where staff in the control room live monitor courses in progress as they record, record through various means as backups, and fully handle all the technical aspects of the recording while you teach. To learn more about this service for future classes to be schedule in a fully staff classroom studio, please see  more at  https://ats.udel.edu/video/pearsonstudios/

 

Please let me know if you have any questions! Good luck with the rest of the semester!

We have modified your recording schedule for your [ABCD-###] course to begin [#] minutes early and continue [#] minutes beyond the originally scheduled time. 

Your course will now begin recording at [start time] and end at [end time].

 

[Internal Note: Check schedule in the 25live calendar before adjusting recording times earlier/later]

Thanks for reaching out! I have located the request form, [ID #]. The request is still pending, however, because it is currently waiting for the course's co-instructor, [NAME], to approve it. [NAME] should have received an email notification from Webforms to approve. If [HE/SHE] cannot locate the email, [HE/SHE] can also locate the form in [HIS/HER] Webforms Inbox. All instructors listed on a course need to approve the recording request to ensure privacy of all instructors. Once the form has been completed, we can put the course into the queue to schedule recordings!
Thanks for reaching out! The UD Capture Classroom service records scheduled recurring semester class lecture capture upon request. We are unable to fulfill requests for other single event recordings. While there are various options for recording your meeting, we recommend utilizing Zoom to record from your computer. You can improve your recording quality by recording with a USB webcam and/or microphone if you have one available! We know this might not be the answer you were hoping for, but I hope that helps!

Capture Space

 

User not in Capture Space
extra
New staff/student – user not found in Capture Space to share video or channel with

Since [NAME] is a new staff member, there is a chance she hasn't actually logged into Capture Space yet. Have [HER/HIM] log in, and after [HE/SHE] does that, you should be able to find [HER/HIM] when searching for users to add your channel! Note that after [HE/SHE] logs in, you might need to log out and back in to see the change take effect. Please let us know if this does not resolve the problem!

123

Canvas

 

Media Gallery disabled
Missing videos in My Media/ Gallery

Published Videos not accessible to students

Thanks for reaching out. It looks like you've published three recordings to your Media Gallery. However, it looks like the Media Gallery tool is not enabled/visible in the Course Navigation bar on the left. This is likely why students cannot locate the recordings. To enable the Media Gallery, follow these steps:

1. Go to your Canvas course, click Settings in the Course Navigation menu.
2. Click the Navigation tab at the top.
3. Your current list of enabled tools are shown at the top with disabled/hidden ones below. Locate Media Gallery in the list below and click and drag it to the top in the list where you'd' like it to appear.
4. Scroll all the way down the page and click Save. Click the Home option in the Course Navigation menu to verify if Media Gallery is now visible. My Media is where your own media is stored. Students can't see what is in your My Media. They have their own My Media tool with their own videos (say for creating a video assignment for instance).

Hope this helps. If you need further assistance, you can reply to this to reopen this ticket or you can also speak with a consultant at the Virtual Welcome Bar Zoom Meeting. Consultants from IT ATS are there M-F 8:30am – 4:30pm (no appointment necessary) to answer questions about Canvas, Zoom, and UD Capture Space. https://udel.zoom.us/j/3028310640

Thanks for reaching out. I looked into the issue and was able to locate the two recordings. You should find them now in in your My Media section!

Editing

 

Edit lost/not saving
Download a video
Deleting videos warning
Editing a video can take a while to process. I typically think of it as at least 2-3x as long as the duration of the original video (i.e. A 1-hour recording may take 2-3 hours to process the new edit). For editing videos, it's important to remember that it is a browser-based editor, and does not save your progress as you go (only when you actually click the "save" button.) Try to go in with an idea or notes on what you want to cut out, so you can be in the editor for the least amount of time possible, minimizing the risk of losing any progress due to internet connection drops or accidently closing the browser window before saving.
To download your video, find your video in your My Media, and click the title of the video to open it. Below the video, you will see the title, the owner, and buttons labeled "Details" and "Share." If your video is set already to allow downloads, you will see a "Download" button there as well. If there is no download option there, click Actions (under the video, to the right), then Edit. A new page will load with various tabs below the video. Find the tab labeled "Downloads" below the video. Click the checkboxes to allow any or all of the different video quality options to be downloaded, then click Save. After that, click the "Go to Media" button, and the download button should be there for you.
Keep in mind that a deleting video is a permanent action; if any deleted videos are flagged as "published" in your "My Media" they will also be deleted from wherever they are published or embedded.

Other

 

Don't reply to this email
Frequent Links
For additional questions or concerns, please send a new email to ats-info@udel.edu or udcapture@udel.edu, as replies to confirmation emails are not closely monitored.

UDC Home / Request on right side

https://ats.udel.edu/udcapture/

Check out our site for resources, guides, and more information about UD Capture service! https://ats.udel.edu/udcapture/

You can request UD Capture Classroom from the link below. The right side of the page has info and a link to the webform to request! https://ats.udel.edu/udcapture/

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Classrooms

https://ats.udel.edu/udcapture/classrooms/

For details about which type of classroom your course is in, please see our list at https://ats.udel.edu/udcapture/classrooms/. As rooms are upgraded with equipment, this list will be updated!

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Checklist – Zoom

Your confirmation email contains instructions on how to connect to the projector and other equipment in the classroom. There are also stickers in every classroom with links to our getting started checklist, which I've also linked here:  https://ats.udel.edu/udcapture/pluszoom-checklist/

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Checklist – Classic

Your confirmation email contains instructions on how to connect to the projector and other equipment in the classroom. There are also stickers in every classroom with links to our getting started checklist, which I've also linked here:  https://ats.udel.edu/udcapture/classic-checklist/

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Record self in class

https://ats.udel.edu/udcapture/createinclass/

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Classic vs +Zoom

https://ats.udel.edu/udcapture/compare-ud-capture-types/

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Doc Cam Info

https://ats.udel.edu/udcapture/doccam/