UD Capture Frequently Asked Questions (FAQs)
Below are frequently asked questions about UD Capture. Click the question to reveal the answer.
UD Capture Classroom FAQs
Recordings
- How long does it take for a lecture to be made available?
- Can I preview the lecture and control when it is available to my students?
- How long will the lecture stay online?
- What if I made a mistake in my lecture?
Schedule
- What if I start class late or end early?
- I am giving a quiz and would prefer that the questions not be recorded, is it possible to delay the start time or end the recording early?
- What if I need to cancel class, could I reschedule?
Using other media in class
UD Capture + Canvas FAQs
My Media / Media Gallery
- If I upload a video to My Media in UD Capture Space will the video appear in the My Media section in Canvas?
- Can my students or others see the videos in My Media?
- How do I allow additional users to access my classroom recordings?
- What is My Media and Media Gallery? What’s the difference?
Other
UD Capture Classroom Recording FAQs
Audio
- What can I do to improve the audio of my recording?
- I don’t use the projector. Why do my recordings have no audio?
- I don’t use the projection system. Can I still record the sound?
- The microphone in my classroom does not work.
- I listened to my recordings and there is no sound. What do I do?
- Will student questions be audible?
Device Requirements
Projector
Recordings
- Do I have to start or stop the recordings myself?
- How do I access my recorded lectures?
- Can my lecture be edited?
- My room is not listed. Do I have other options?
- How do I use Zoom in a classroom with remote students?
- Can remote students attend my classroom session in real time?
- Can my recordings be automatically published to the Canvas Media Gallery?
- My classroom has two displays. Can I have content on one and a gallery of people on the other?
- Can I use a microphone with UD Capture +Zoom?
How do I make it so student images are not visible on the screen?
UD Capture Space FAQs
- Why can’t I automatically publish my videos right away?
- Can my students or others see the videos in My Media?
- How do I allow additional users to access my classroom recordings?
- Where did the closed captioning of my videos come from?
- How do I share a link to a video that’s in My Media?
- How do I access my old recordings (older than 2017)?